Services — Kitchen

Kitchen Display Systems (KDS)

Route tickets by station • Track make-times • Bump/recall • Order-ready screens • Printer fallback

Station Routing Expo View Make-Time Targets Allergen Callouts Offline-Tolerant
Why a KDS from iva5?

Replace paper chits with a fast, accurate kitchen flow. iva5 KDS routes items to the right stations, highlights allergens, tracks make-times, and shows an expo view to finish and run orders on time. Works with your POS, online/QR orders, and delivery integrations.

  • Unified flow: dine-in, takeout, delivery, and drive-thru
  • Status: order-ready screens & SMS updates
  • Real-time sync: 86s and menu changes reflect instantly
Stations & Smart Routing

Send burgers to grill, fries to fry, salads to pantry, and drinks to bar—automatically. Consolidate like-items, set course fires, and mirror urgent items to multiple stations when needed.

  • Rules: by category, tag, or modifier (e.g., “Well-done → Grill A”)
  • Chits: clear fonts, seat numbers, allergy badges, notes
  • Color states: new / in-progress / late / remake
Routing Rules (Example)
{ "routes": [ {"match": "category=Grill", "to": "Grill"}, {"match": "category=Fry", "to": "Fry"}, {"match": "tag=Bar", "to": "Bar"}, {"match": "course=Fire Mains", "to": "Expo"} ], "mirror": [{"match":"modifier=Gluten-Free","to":"Expo"}], "consolidate_duplicates": true }
Expo View, Make-Times & Alerts

Expo sees all stations, verifies items, and bumps orders when complete. Make-time targets and late-ticket alerts keep the line moving; recall mistakes instantly and mark remakes with reasons for coaching.

  • Metrics: ticket time, item time, station load
  • Bump/recall: swipe to bump; tap to recall or hold/re-fire
  • Order-ready screens: guest names & order numbers at pickup
Printers, Labels & Offline Continuity

Prefer paper? Mix KDS with remote kitchen printers. If a device or network blips, iva5 queues and auto-retries; optional printer fallback ensures tickets still print so service never stops.

  • Printers: station printers + duplicate expo copies during rush
  • Labels: item labels with names, mods, and allergens
  • Offline-tolerant: local queue, sync on reconnect
Quick Setup & Hardware Options

Use affordable Android tablets you already own or our recommended mounts and screens. Configure stations from your phone; push changes to every device in seconds.

  • Devices: Android tablets; optional iOS; touch gestures
  • Mounts: line-ready stands, splash guards, cable tidy
  • Reporting: station throughput, late items, remakes, waste
Typical KDS Flow
Order placed (POS/online/QR) → Routes to stations → Items prep → Expo verifies → Order-ready screen/SMS → Bump → Metrics & reports
Multi-location? Standardize station rules, push updates centrally, and compare make-times across stores.
Why choose iva5 KDS
  • Accurate station routing & course fires
  • Expo, order-ready screens, and SMS updates
  • Printer fallback + offline-tolerant queue
  • Real-time metrics & multi-store analytics
Talk to us

iva5 LLC

45 Liberty St, APT 1
Lancaster, PA 17603

Support: hello@iva5.com
Phone: +1 (877) 779-3391

We’ll map stations, alerts, and printers for your exact menu and kitchen layout.

Last updated: September 2025