Ice Cream Shops: Scoops, Pints & Party Orders

Built for Busy Ice Cream Counters

iva5 speeds service for scoops, sundaes, shakes, and pints. Use counter tablets, mobile devices for line-busting, or QR self-ordering. Tickets route to a bar/KDS or printer with sizes, toppings, mix-ins, and allergy notes. Automatic label printing keeps pints and cakes organized during rushes.

• Counter workflow: size/weight pricing, combos, add-ons
• Self-ordering: guests scan, order, pay; pickup text alerts
• Payments: tap-to-pay, tips, gift cards, split tenders

Loyalty & Customer Records (CRM)

Turn families into regulars. Points, punch-style rewards, tiers, stored value, and birthday perks keep guests coming back. Customer records store favorites (e.g., “2-scoop mint & cookie dough”), allergens, and past orders for personalized offers.

• Rewards: points, tiers, auto-rewards at checkout
• Customer records: purchase history, preferences, notes
• Promos: coupons, happy-hour pricing, gift cards

Walk-Up Window & Drive-Thru

Keep lines moving with order-ahead, on-screen confirmations, and clear pickup names. Promise-time quoting and capacity throttling smooth summer rushes; order-ready screens and SMS updates reduce crowding at the window.

• Timers & metrics: order-to-window times, queue length
• Workflow: route shakes/sundaes to the right stations
• Alerts: text when orders are ready

Inventory & Online Ordering

Track flavors, cones, toppings, and cake supplies with recipe-level usage and low-stock alerts. Offer online ordering for pints, ice cream cakes, and party packs—items 86 automatically when stock runs out, and menus update in real time.

• Inventory: recipes, yields, waste tracking, par levels
• Online ordering: real-time menus, capacity control, scheduled pickup
• Reporting: sales mix, bestseller heatmaps, COGS signals

Typical Order Flow

Why ice cream shops choose iva5

• Loyalty & rewards built-in (points, tiers, gift cards)
• Customer records for personalized service
• Window/drive-thru flows with timers & alerts
• Inventory + online ordering with real-time sync