Coffee Shops: Serve Faster, Know Every Guest

Built for Busy Cafés

iva5 streamlines high-volume, small-ticket service with quick modifiers (milk, shots, syrups), size pricing, and automatic label/Sticker printing. Use counter tablets, mobile devices for line-busting, or QR self-ordering. Orders route to a barista KDS or printer with names and customizations so drinks leave the bar accurate and on time.

• Barista workflow: ticket routing by station, bump & recall, remake notes
• Self-ordering: guests scan, order, and pay; pickup text alerts
• Payments: tap-to-pay, tips, gift cards, and split tenders

Loyalty & Customer Records (CRM)

Turn regulars into superfans. iva5 supports points, punch-style rewards, tiers, stored value, and birthday perks. Customer records keep favorites, last orders, and contact details so teams can personalize service and marketing (e.g., email/SMS for new seasonal drinks).

• Rewards: points, tiers, auto-rewards at checkout
• Customer records: purchase history, preferences, notes
• Promos: coupons, happy hour pricing, gift cards

Drive-Thru System

Keep cars moving with order-ahead, dual-window flows (order & pay / pickup), and screen confirmations. Set promise times, throttle capacity during rush, and show order-ready screens for clarity. Headset/ID capture and car descriptors help baristas hand off the right drinks.

• Timers & metrics: order-to-window times, queue length
• Workflow: re-route items to hot/cold stations automatically
• Alerts: text when orders are ready

Inventory & Online Ordering

Track beans, milk, syrups, and pastries with recipe-level usage and low-stock alerts. Plan production for bakery items and roast batches. Online ordering for pickup or curbside syncs instantly with the café—items 86 automatically when stock runs out, and menus update in real time.

• Inventory: recipes, yields, waste tracking, par levels
• Online ordering: real-time menus, capacity control, scheduled pickup
• Reporting: sales mix, COGS signals, bestseller heatmaps

Typical Order Flow

Why cafés choose iva5

• Loyalty & rewards built-in (points, tiers, gift cards)
• Customer records for personalized service
• Drive-thru timers, dual-window, and order-ready screens
• Inventory + online ordering with real-time sync